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HOW CAN I BOOK A PRIVATE CHARTER?

You can book your charter by contacting our customer service via telephone or e-mail. Alternatively, you can book through our website using the online booking system.

WHICH DESTINATIONS DO YOU REACH WITH CHARTERS?

We offer private charters to various destinations. Contact us to check availability and specific routes.

WHAT IS THE CANCELLATION POLICY?

Our cancellation policy varies depending on the notice period.
Cancellation Policy:
Within 14 days of boarding date no penalty.
From 13 days to 7 days 50% on total service.
Within 7 days to no-show 100% penalty on total service.
In case of delay or late check-in on board, we apply the following conditions:
Delay within 1 hour NO penalty.
From 1 hour to 2 hours € 200 per hour.
From 2 hours until no show 100% penalty on total service.

CAN I CHANGE MY RESERVATION?

We try to be as flexible as possible. Changes depend on availability and notice period. Rescheduling on same or different day: recharge of 50% of the service. Please, note that all reschedules are subject to boat availability and in case of boat unavailability, there is NO refund from the Yacht Management Company. Reschedules on the same-day must have at least 3 hours notice prior embarking time.

The safety of our guests is our priority. In case of adverse weather conditions, we may have to cancel or modify the charter. We will notify any changes as far in advance as possible.

In case of adverse weather/sea conditions (waves over 1.8 meters) we will notify the guest and agree together on a different date for the charter service, otherwise 100% will be refunded.

WHAT TYPES OF BOATS ARE USED FOR PRIVATE TRANSFERS?

We use a fleet of safe and comfortable boats, suitable for the number of passengers and sea conditions. Specific boat details will be provided at the time of booking.

Boat Policy: confirmations of our transfers are made by boat category. Any photos sent for confirmation do not guarantee that the service will be performed by the boat pictured in the photo. Depending on circumstances, another boat may be chosen but always still in the same category.

ARE THERE LUGGAGE RESTRICTIONS FOR TRANSFERS?

Luggage restrictions may change depending on the size of the boat and travel conditions. We will communicate any restrictions at the time of booking.

WHAT SECURITY MEASURES ARE IN PLACE DURING PRIVATE CHARTER?

The safety of our passengers is an absolute priority. We supply life jackets and follow strict marine safety regulations. Our staff is trained to deal with emergency situations.

CAN I BRING BULKY ITEMS OR SPECIAL EQUIPMENT ON BOARD?

In many cases, we can accommodate bulky items or special equipment. However, please inform us in advance so that we can ensure adequate preparation.

WHAT ARE THE PAYMENT OPTIONS FOR PRIVATE CHARTERS AND TRANSFERS?

We accept payments via credit card, bank transfer and all other electronic payment methods. Specific details will be provided during the booking process.

DO THE TRANSFER COSTS INCLUDE ANY ADDITIONAL EXPENSES?

Transfer charges may include port taxes, fuel for the defined itinerary, and other additional charges. We will clearly inform you of all associated charges and whether some ports have extra taxes during the booking process.